Frequently Asked Questions
Where do you ship to?
We ship worldwide, with the exception of Finland. If you're unsure whether we deliver to your country, feel free to contact us.
How long does shipping take?
Shipping typically takes 7–24 business days depending on your location. International orders may take longer due to customs processing.
How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with tracking details where available.
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in their original packaging. Please visit our Return & Refund Policy page for full details.
Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible. We process orders quickly, so we cannot guarantee changes once an order has been placed.
My item arrived damaged — what do I do?
We're sorry to hear that! Please contact us within 14 days of receiving your order with a photo of the damaged item and we'll make it right.
Do I have to pay customs or import fees?
International orders may be subject to customs fees or import duties depending on your country. These charges are the responsibility of the customer.
How can I contact you?
You can reach us through our Contact page. We aim to respond within 1–2 business days.